1. Introduction
MyHarvestHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce marketplace platform.
2. Information We Collect
Personal Information
- Name, email address, and phone number
- Delivery addresses and location information
- Payment information (processed securely through payment providers)
- Profile information and preferences
Usage Information
- Browsing history and product views
- Search queries and filters
- Device information and IP address
- Transaction history and order details
3. How We Use Your Information
- Process and fulfill your orders
- Communicate about your orders and account
- Provide customer support
- Improve our services and user experience
- Send promotional offers (with your consent)
- Prevent fraud and ensure platform security
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Vendors: To fulfill orders (name, delivery address, phone number)
- Payment Providers: To process transactions securely
- Service Providers: For hosting, analytics, and customer support
- Legal Authorities: When required by law or to protect our rights
We do NOT sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of sensitive data in transit and at rest
- Secure password hashing
- Regular security audits and updates
- Access controls and authentication
- Secure payment processing through trusted providers
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Export your data
- Withdraw consent for data processing
To exercise these rights, contact us at privacy@myharvesthub.org
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences in your browser settings.
8. Data Retention
We retain your data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Inactive accounts may be deleted after 2 years.
9. Children's Privacy
Our platform is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.
11. Contact Us
For questions about this Privacy Policy, contact us:
- Email: privacy@myharvesthub.org
- Phone: +234 701 203 7766
- Address: Lekki, Lagos, Nigeria
