OVERVIEW You can pay with your wallet, card, or bank transfer with receipt upload. Wallet and card are processed online; bank transfer requires you to transfer externally and upload a receipt that the vendor confirms. BUYER GUIDE Wallet: top up in Wallet → Deposit using the secure payment popup (card or bank). Your balance updates once confirmed and a deposit record is saved. Card at checkout: pay through the same secure popup — keep it open until verification completes. If it stalls, check Wallet and My Orders before retrying. Bank transfer at checkout: transfer to the vendor account shown, then upload a clear receipt image (JPG, PNG, WebP or PDF, up to 5MB). The order moves forward only after the vendor verifies the receipt. Upload is required when this method is chosen. Refunds and withdrawals: refunds follow our refund window; wallet withdrawals settle after a short hold and you'll receive a notification and email. FOR VENDORS • Verify receipts in your orders page: open the receipt, check amount and reference, then mark Verify or Reject with a note. • Keep your bank details and store profile up to date so buyers know where to transfer. • Track earnings and fees in your dashboard overview. TROUBLESHOOTING • 'Receipt required' at checkout — attach your payment receipt and retry. • Amount does not match — the amount verified must match the order total before the order can be fulfilled. • No confirmation message after paying? Revisit My Orders and Wallet to confirm status. • Your order confirmation email lists the order number, vendor, totals, payment status and line items with size, quantity and price. TRY IT — SANDBOX • Buyer sandbox: Go to Wallet → Deposit → simulate a top-up → check balance and history. Then place a test order with Bank Transfer and upload a sample receipt. • Vendor sandbox: Open a pending proof order → view receipt → Verify → see order status advance.
This guide is the built-in fallback. An admin-published article (slug `help-payments`) will replace it automatically when available.