OVERVIEW MyHarvestHub organizes orders by vendor — one checkout can create separate orders per vendor, each with its own order number and tracking timeline. You can choose pickup at church services or home delivery. HOW TO ORDER (BUYERS) 1) Browse products or vendor stores → Add to cart. If a product offers choices like size or color, pick them before adding. You can add the same product in different sizes as separate lines (e.g., Medium ×1, Large ×1) and adjust quantities in the cart. 2) At checkout, confirm your delivery address and campus/pickup time, choose a delivery method and payment method. If you pay by bank transfer, you must upload a clear receipt before placing the order — the vendor will verify it and update the order. 3) Apply a voucher code if you have one (may require a minimum order or expiry date). Review totals and place your order. 4) Track progress in My Orders — open any order to see its timeline, delivery details, payment status and proof status. You'll receive email updates as the order moves forward. 5) Need to reach the vendor? Use the WhatsApp button on the product or order — if you're not logged in, you'll be guided through sign-in and returned to continue. ORDER LIFECYCLE Pending → Confirmed (vendor accepted) → Processing → Ready for pickup or Out for delivery → Delivered. Orders can also be cancelled or refunded when appropriate; each change is recorded with a time and note you can see. FOR VENDORS — MANAGING ORDERS • Open your operations orders page and filter by status or date. • Confirm incoming orders after checking payment receipts — open the receipt image and mark Verify or Reject to continue. • Keep customers informed: update status to Confirmed, Ready for Pickup, Out for Delivery, or Delivered, and add a short note each time. TIPS • For pickup, choose the service that matches your campus (e.g., first or second Sunday service). Vendors list which services they support. • If an order stays pending after a wallet or card payment, check your wallet activity and order email confirmation before retrying. • Need help? Contact us via WhatsApp, submit a bug report, or see the Payments help page. TRY IT — SANDBOX • Preview: Add a T-shirt in size M and another in size L to your cart → go to Cart and adjust quantities per line → proceed to Checkout to see delivery options. • Vendor preview: Mark a test order as Confirmed, then Ready for Pickup — watch the buyer's timeline update.
This guide is the built-in fallback. An admin-published article (slug `help-orders`) will replace it automatically when available.